Delivery Policies

FAQ I placed my order on Saturday 3pm for (next day) sunday delivery

Website orders received after 12 noon on saturdays will only be processed on the next working day​ after the weekend.

Same Day Delivery *as of Sept 2020
 

  • Hotline 6631 2281

  • Hotline hours 8am-5pm, Mon-Sat

  • (Sun and PH not available)

  •  

  • Daily cut off time 2pm

  • Standard cakes and mini items only, from HQ Kaki Bukit only

  • Delivery timing:

  • Within 4 hrs $16 flat

  • 2 hr express $20

  • -

  • Payment must be fully paid by PayNow

  • No delivery to Restricted Areas (see below)

  • Delivery schedule subject to availability of driver and stocks

Delivery locations that we are unable to go:

  1. Emicakes delivers to all locations within Singapore except for the following areas:

  2. Changi Airport and the immediate vicinity, including Cargo Buildings

  3. Sentosa and the area bordering the Port of Singapore Authority

  4. Jurong Island

  5. Marina Bay Sands

  6. Any hospital

  7. All beach areas listed below, including the barbeque pits and carparks within Beach Areas: Changi, East Coast Park, Pasir Ris, Punggol, Sembawang, West Coast, Labrador Nature Reserve

  8. All protected areas i.e. army camps, airbases

FAQ: I need the cake at exactly <specific time>

  1. Our free delivery (with $50 net purchase) cannot have specific timing.

  2. Anytime (AM slot) 9am-3pm or (PM slot) 1pm-6pm only

  3. Drivers have a full delivery schedule to outlets and many customers

FAQ: But I really need the cake at <specific time>

  1. Special delivery charge of $15 is applicable for deliveries on Mondays-Saturdays and $20 for Sundays and Public Holidays.

  2. Earliest time slot varies and depends on the area. Earliest schedule for West area is 12-2pm, subject to availability.

  3. Should you require a specific delivery timing, Emicakes may arrange with 3rd party delivery service. Additional charges will apply.

​Delivery Charge.

  1. Delivery is FREE of charge for orders that meet the minimum NETT amount purchase. Minimum nett purchase of $50 for Non-CBD and $60 for CBD locations. Delivery is not available for orders below the NETT amount of $30. 

  2. Fixed delivery charge of $8 is applicable for orders that did not meet the required minimum nett amount for FREE delivery. Delivery charge is non-negotiable.

  3. Delivery Timing.Available schedule for delivery service are as follows:

  4. AM slot: anytime between 9AM to 3PM

  5. PM slot: anytime between 1-6PM only.

  6. The exact time of delivery cannot be arranged and Emicakes endeavors to deliver within the selected delivery timing.

  7. Delivery timing during festive seasons such as Chinese New Year, Mother’s Day, Mid-Autumn Festival, Christmas is anytime between 9am through 6pm only, unless otherwise stated. 

  8. All special instructions for delivery must be made clear during placement of orders.

  9. Due to the long distance to Tuas and Jurong from our factory in the east, all deliveries to Tuas and Jurong area will be in the afternoon slot.

  10. Special Delivery with a 2-hour lead-time may be arranged upon ordering subject to availability of schedules.

  11. Special delivery charge of $15 is applicable for deliveries on Mondays-Saturdays and $20 for Sundays and Public Holidays.

  12. Earliest time slot varies and depends on the area. Earliest schedule for West area is 12-2pm, subject to availability.

  13. Should you require a specific delivery timing, Emicakes may arrange with 3rd party delivery service. Additional charges will apply.

  14. In the event that there is no recipient or no one at the delivery destination to receive the cake, the cake will be sent to the nearest Emicakes outlet for self-collection by the customer. No requests for refund will be entertained due to the perishable nature of our products.

  15. If you wish to avail of redirected delivery, a $10 surcharge will be imposed subject to availability of driver.

  16. To ensure Emicakes drivers' safety on the road, delivery time could be affected due to bad weather or traffic conditions and/or unforeseen circumstances. Emicakes shall not be held liable or responsible for any late delivery or failure to deliver the products ordered due to unforeseen circumstances beyond control.

  17. Overseas orders are available for delivery within Singapore addresses only.

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